Admissions

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Admissions at TranquilHearts

Your Path to Recovery Begins Here

At TranquilHearts, we understand that reaching out for help can feel overwhelming, especially in moments of crisis. Our admissions process is designed to be warm and supportive from the very first conversation, ensuring your journey toward healing is met with compassion, clarity, and care.

Our team is here to make every step as simple as possible, offering immediate assistance and guidance in determining whether TranquilHearts is the right place for you or your loved one. Whether you’re facing addiction, mental health challenges, or co-occurring disorders, our compassionate admissions team is ready to connect you with the care and resources you need to take the first step toward healing.

Our Admissions Journey

Every Step Made Simple, Every Moment Made Caring

For those considering treatment at TranquilHearts — whether you’re reaching out for yourself, someone you love, or in a professional capacity — we understand that making that first call is often the hardest part.

From your very first call, you’ll be connected with an Admissions Specialist who will personally guide you through the entire process, offering both practical support and a compassionate ear. This personalized approach is designed to give you peace of mind and a sense of continuity as you prepare for treatment. Your specialist will handle the details, answer your questions, and ensure a smooth transition into our welcoming, well-appointed retreat. At TranquilHearts, we know that every detail matters — your comfort is our priority, and we’ll make sure your accommodations, including in-room amenities, reflect your preferences and needs.

All images are genuine - from our facilities.

Making the Call

Taking the first step toward recovery is never easy, but it has the power to change everything. When you’re ready, we’re here. Our admissions team will walk alongside you with care, understanding, and expertise every step of the way. Your path to healing begins with a single call — reach out to TranquilHearts today.

Addressing Concerns

We know that choosing an inpatient rehab program can bring up many questions and uncertainties. To help, we’ve shared some of the most common concerns our guests have during the admissions process below — and the ways we work closely with you to ease them.

Detoxification

It’s natural to feel concerned about withdrawal symptoms during detox. At TranquilHearts, your safety and comfort are our top priorities. Under the guidance of our Chief Medical Officer, our team provides 24/7 medical and nursing care, along with continuous support for both your physical and emotional well-being. We walk with you through every stage of the process, ensuring you feel safe, cared for, and supported throughout.

Responsibilities During Treatment

Next to no one lives a life without responsibilities. At TranquilHearts, we have a myriad of methods and plans to help reduce your life's responsibilities so that you can focus on healing.

Just like on a plane, you have to put your oxygen mask on first, in order to then be able to help those you care about.

Your Path to Admission: Assessment & Criteria

When you reach out to TranquilHearts, our team will provide a free, confidential phone assessment to better understand your unique needs. During this conversation, we’ll discuss your history, answer your questions, and explore treatment options together — ensuring TranquilHearts is the right fit for your healing journey.

Admissions and Travel Coordination

Our Admissions Host is here to make your transition into treatment smooth and stress-free. Available 24/7, we can assist with all travel arrangements. Once at the Merida Airport (MID), our Private Chauffeur provide a hassle free ride to our facilities. In urgent situations, we’re ready to respond quickly, providing steady support from your very first call until you safely arrive at TranquilHearts.

Life After Treatment

It’s natural to wonder what life will look like after treatment. From the very beginning, you’ll be connected with an Alumni Care Coordinator who will walk alongside you with ongoing guidance and support. Through evidence-based therapies, practical tools, and proven recovery strategies, we prepare you for life beyond substance use — empowering you to create a meaningful, substance-free future.

INQUIRE ABOUT AVAILABILITY

Getting to TranquilHearts

Nestled in serene Mérida, TranquilHearts offers a safe and welcoming haven for guests traveling from near and far. From the moment you arrive at the airport, you can let go and rest assured that our Private Chauffeur will bring you to us — we’ll take care of everything else, so you can focus fully on healing.

Step 1

Your Flight to Airport: MID

Merida is one of the major hubs of Mexico. Certainly the safest one as North America's second safest city!

Aeropuerto Internacional Manuel Crescencio Rejón (MID)

There are many flights available, from many southern U.S. cities as well as some northern as well. Flights from Toronto and all around the world.

Step 2

Courtesy Private Chauffeur

The first step is simply making the call. From there, we’ll make everything as easy as possible so you can focus fully on your healing journey — including a complimentary private chauffeur to bring you from the airport to TranquilHearts.

Step 3

Orientation

When your private chauffeur brings you to TranquilHearts, you’ll receive a warm tour of the facility, meet our caring staff, and be introduced to two senior guests in the program — giving you familiar faces and friends from the very beginning, should you wish to be social. This can be waived at your choosing.

TranquilHearts

Providing Possibilities and Hope

If you or someone you love is struggling with alcohol or substances, you don't have to face it alone. From the very first call, our caring admissions host will walk with you through each step, making the process gentle, supportive, and reassuring.

Help is one call away...

You can call us anytime, day or night, at +52 999 747 2604 in order to speak to someone immediately. You can also fill in the contact form below and we will reply to your inquiry within 24 hours.